Effective date: 16 June 2026
We want you to be happy with your keycaps. This policy explains when and how you can return an item. It sits alongside, and does not limit, any rights you have under the consumer laws that apply to you.
You may request a return within 30 days of receiving your order.
To be eligible, items must be unused, unopened, and in their original packaging/zipbag, in resalable condition. For hygiene and quality-control reasons we cannot accept opened keycap sets (see 3.5).
Email support@fkcaps.com with your order number and the reason for the return. We'll reply with return instructions. Please don't ship anything back before you hear from us.
Unless the item is faulty, wrong, or damaged in transit (see 3.6), you are responsible for return shipping costs, and we recommend a tracked service — we can't refund items that don't reach us.
If your order arrives faulty, incorrect, or damaged in transit, please contact support@fkcaps.com within 30 days of delivery with your order number and photos. We'll arrange a free replacement or a full refund (including shipping) at no cost to you.
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method via Stripe, normally within 5–10 business days of us receiving the item. Your bank may take additional time to post the refund. Original shipping charges are non-refundable except where the item was faulty, wrong, or damaged.
The fastest way to exchange an item is to return the eligible item for a refund and place a new order.
After-sales and returns: support@fkcaps.com.