Everything you need to know about getting your keycaps. For the full legal version, see our shipping policy.
We ship worldwide from our fulfillment center in China. A handful of destinations may be out of reach depending on our carriers. If your country doesn't show any shipping options at checkout, that's because we can't ship there at the moment. If an order ever can't be fulfilled, we'll let you know and refund you in full.
Orders are packed and dispatched within 1-3 working days. You'll get a confirmation email when your order leaves us.
Once your order is on its way, here's roughly how long it takes:
Every order ships with a tracking number and link, sent to you by email as soon as your package leaves us. These are estimates, not promises: customs and local carriers can add time we don't control.
Shipping is calculated at checkout based on where it's going, so you see the exact cost before you pay.
When a parcel crosses an international border, the destination country's customs authority can charge import duties and taxes (VAT or GST) before the parcel is released for delivery. These are charges set and collected by the country you're in, separate from what you pay us at checkout.
Because we ship from China, almost every order is an international shipment, which is why customs fees come up so often. How much is charged depends on your country's rules, the declared value of the order, and how its contents are classified. When fees apply, the carrier usually collects them from you on delivery, sometimes adding a small handling fee of their own.
For the destinations below we ship duties paid (DDP). Import duties and taxes are included in your total at checkout, so there is nothing extra to pay when your order arrives:
Shipping anywhere not on this list? Your order goes out duties unpaid (DDU), and your local customs may charge import duties or taxes on arrival, as described above.
If your tracking goes quiet or your order hasn't shown up, email support@fkcaps.com and we'll open an investigation with the carrier and sort it out with you.
Double-check your shipping address at checkout. We can't cover orders lost to an incorrect or incomplete address, and re-shipping may cost extra.
For anything about your delivery, duties, or tracking, email us at support@fkcaps.com and we'll help you out.
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